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Frequently asked questions

Can I purchase a film festival pass online?

JIFF 2018 Booking FAQ

Yes, for select sites:

5, 10 and 20 passes for the Classic, Lido and Cameo Cinemas in Melbourne can be purchased here.
5, 10 and 20 passes for Event Cinemas, Bondi Junction can be purchased here.
5, 10 and 20 passes for Greater Union, Morley can be purchased here.

5 Adult $95 / Concession $85
10 Adult $180 / Concession $160
20 Adult $340 /Concession $300

5 passes can be purchased only at the cinema box office at Dendy Cinemas, Canberra and New Farm Cinemas, Brisbane. Passes are not available for purchase at Roseville Cinemas.

Can I buy more than one ticket per session on a single pass?

No. You can only buy one ticket for each session on a pass at a time.

Can I redeem multiple passes in one transaction?

Yes. Enter each festival pass number or barcode and process your booking or just tell your friendly box office staff what films you'd like to see. We recommend using the booking form, located at the back of the program, to simplify the process.

Do I need to enter my pass number or barcode every time I book on a pass?

No - if you are logged into your member profile, this information will be stored and applied at the checkout.

Can I purchase a pass at the box office?

Yes.

Can I redeem my pass at the box office?

Yes. We’d recommend simplifying the process for the box office staff by filling out the perforated booking form, located at the back of the JIFF program.

Can I purchase tickets to multiple films in one transaction?

Yes, at the Classic, Lido and Cameo Cinemas.

At our other sites, if you wish to complete your purchase online, you are only able to purchase a single ticket per transaction. We’d recommend going into the box office (with a filled out booking form) if you wish to purchase a high number of tickets.

Do I have to redeem all my tickets on my pass at once?

No. You can redeem your tickets in stages.

Can I use my pass to purchase tickets to Opening or Closing Night events?

Passes cannot be used for Opening and Closing Night events at Classic Cinemas Elsternwick and Event Cinemas Bondi Junction.

I’m under 30! How do I get discounted tickets?

Patrons under thirty can access discounted $15 tickets by showing ID to box office staff. These tickets cannot be purchased online.

Are any films open for under 18s?

Yes. Patrons between the ages of 15 and 18 can attend most sessions at JIFF if accompanied by a parent or guardian.

Where can I get the program?

JIFF Programs can be picked up at all participating cinemas, or downloaded digitally below.

Full Program / Perth flyer / Brisbane flyer / Canberra flyer / Roseville flyer

Can I get a refund or exchange my tickets?

Please check your booking carefully at the time of purchase as all tickets are non-refundable but can be exchanged for the equal dollar amount 48 hours prior to the session start time for a $2 fee at the box office only. Lost or stolen tickets cannot be replaced.